Contact information
Old Towne Contact Information
Get in Touch
We're here to help! Whether you have questions about our products, need assistance with an order, or just want to say hello, we'd love to hear from you.
Contact Details
📧 Email Us
General Inquiries & Customer Service
oldtowneco13@gmail.com
We typically respond to all emails within 24-48 hours during business days
📞 Call Us
Phone: 714-499-5933
Hours: Monday - Friday, 9:00 AM - 5:00 PM PST
Closed on weekends and major holidays
📮 Mailing Address
Old Towne
33861 Alcazar Drive, #B
Dana Point, CA 92629
USA
Department-Specific Contacts
Order Inquiries
- Order status and tracking
- Shipping questions
- Product availability Email: oldtowneco13@gmail.com
Returns & Exchanges
- Return authorization
- Exchange requests
- Refund status Email: oldtowneco13@gmail.com
Wholesale Inquiries
Interested in carrying Old Towne products in your store?
Email: oldtowneco13@gmail.com
Please include your business name and resale certificate
Customer Support
- Product questions
- Sizing assistance
- General inquiries Email: oldtowneco13@gmail.com
Phone: 714-499-5933
Business Hours
Monday - Friday: 9:00 AM - 5:00 PM PST
Saturday - Sunday: Closed
Holidays: Closed on major U.S. holidays
Please note: Orders placed outside of business hours will be processed the next business day
Response Times
- Email: 24-48 hours during business days
- Phone: Immediate during business hours
- Orders: Processed within 1-3 business days
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